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Refund and Returns Policy

At CiscoMatteo, we are committed to providing our customers with the highest quality timepieces. We understand that there may be occasions when you need to return a watch. To ensure a smooth and fair returns process, please review our Returns Policy below:

Return Eligibility:

  1. CiscoMatteo watches are eligible for return within 30 days of the original purchase date.
  2. To be eligible for a return, the watch must be in its original, unused condition, with all accompanying items, packaging, and tags.
  3. The watch should not show any signs of wear, damage, alteration, or resizing. CiscoMatteo reserves the right to determine the watch’s condition and whether it meets the return criteria.

Initiating a Return:

  1. To initiate a return, please contact our Customer Service team at info@ciscomatteo.com within 30 days of your original purchase.
  2. Provide your order number and a detailed reason for the return request.
  3. If your return request is approved, you will receive a Return Authorization (RA) number and further instructions for the return process.

Original Packaging Requirement:

  1. CiscoMatteo watches must be returned in their original packaging. This includes the watch box, case, user manual, warranty card, and any additional items that came with the watch.
  2. Watches returned without their original packaging will not be accepted for return.

Return Process:

  1. Once you receive your RA number, securely package your watch in its original packaging.
  2. Clearly label the package with your RA number.
  3. Schedule a pickup with our Customer Service team, or they will provide instructions for shipping the package back to us.

Inspection and Approval:

  1. Upon receiving the returned watch, CiscoMatteo will conduct a thorough inspection to ensure that it meets the return criteria.
  2. If the watch passes our inspection, we will process your return.
  3. If the watch does not meet the return criteria, we will contact you with an explanation and discuss the available options.

Refunds and Credits:

  1. Refunds will be issued to the original form of payment used for the purchase.
  2. Please allow up to 10 business days for the refund to be processed after the approval of your return.
  3. If you paid with a credit card, it may take an additional 2-3 business days for the refund to appear on your statement.

Contact Information:

If you have any questions or concerns about our Returns Policy, please contact our Customer Service team at [info@ciscomatteo.com].

CiscoMatteo reserves the right to amend this Returns Policy as needed. Customers are encouraged to review this policy periodically for any updates or changes. We appreciate your trust in CiscoMatteo and thank you for choosing our watches.